The refund policy in case of impossibility of use is defined by the conditions of use of each ski resort partner Snowit. To know in detail the refund conditions of the Snowit partner locations visit the terms & conditions page.
BAD WEATHER CLOSURES
Please be informed that in case of total/partial closures due to bad weather/wind, we will send a prior email with all the details on how to proceed or for potential compensation. There's no need to contact our support; we will already be aware of the situation.
In such a scenario, you'll receive an update from us within 48 hours.
Furthermore, please note that various requests or compensations for total/partial closures due to bad weather or wind vary based on each resort's procedures and the situation encountered, as well as a potential high volume of requests from affected users.
After receiving the informative email, you'll receive a direct response from us within a minimum of 48 hours. We kindly ask you not to forward your request for information or compensation for these specific situations, allowing us to manage the cases more efficiently. Thank you.