The cancellation policies are specified both in the product dettails, and in the order confirmation email.
Unless otherwise specified, the products on sale are to be considered unmodifiable and non-refundable.
We can not accept requests for replacement or exchange of ski passes , the sale conditions for each ski area are different and they are specified during the purchase flow and in the confirmation email under Cancellation conditions.
In case of purchase of several different products (Skipass + Rental + Lesson), the cancellation conditions may be different.